Refund policy

🛍️ Return Policy

Thank you for shopping with us. Your satisfaction is very important to us. If you are not completely satisfied with your purchase, we are here to help.

🔁 Right to Cancel / Return

You have the right to cancel your order or return the product within 14 days from the day you receive it.
To be eligible for a return, the item must be:

• unused and in the same condition as received,

• in its original packaging (if possible),

• accompanied by the proof of purchase (invoice or order confirmation).

💰 Refunds

Once your return is approved, your refund will be processed via the same payment method you used for the order, within 14 days of approval.

🚫 Non-Returnable Items

Some items cannot be returned due to hygiene or other reasons, including:

• Custom-made or personalized items,

• Digital products or gift cards,

• Opened cosmetics,

• Underwear and swimwear.

🔄 Exchanges

If you wish to exchange a product for a different size or variant, contact us at [your email] and we will assist you with the exchange.

📦 Return Shipping Costs

Return shipping costs are the responsibility of the customer, unless the product is defective or incorrect, or otherwise agreed.